Digital Inclusion Audit
A practical, expert-led audit for organisations that want to understand where they are, identify what matters most, and turn digital inclusion into clearer action.
The Digital Inclusion Audit uses the Digital Inclusion Stage Index as a starting point, then adds professional interpretation, benchmarking, and an action-focused review. It is designed for organisations that need more than a self-guided tool, helping turn scores into priorities, priorities into decisions, and decisions into practical next steps.
Diagnose · Prioritise · Act · Review
More than a score, a structured conversation
This moves beyond access and skills alone to consider participation, trust, governance, safety, and AI readiness, a structured conversation about what digital inclusion looks like in your context, where the barriers are, and what to do next.
Diagnose
Understand your current position with more clarity.
Prioritise
Identify the areas that matter most right now.
Act
Translate findings into practical next steps.
Review
Use future assessments to track improvement.
Who it is for: local authorities, public services, schools, charities, community organisations, NHS-linked teams, and employers seeking a clearer view of digital inclusion in practice.
What you receive
A practical audit, not just a tool
The audit combines the Stage Index with professional review, so organisations receive interpretation, prioritisation, and next-step guidance rather than raw outputs alone.
Assessment
Your organisation completes the Digital Inclusion Stage Index.
Expert review
Results are interpreted through a practical digital inclusion lens.
Live audit session
A 60 to 90 minute session to discuss findings, gaps, and priorities.
Action summary
A concise follow-up note with immediate and short-term actions.
The offer
What the audit includes
A simple, credible entry point for organisations that want a clearer understanding of digital inclusion without commissioning a large consultancy project.
- Completion of the Stage Index by your organisation
- Expert interpretation of your score, stage, and pattern of results
- Sector-informed benchmark comparison
- One live audit session of 60 to 90 minutes
- Short action summary with top priorities and practical next steps
Pricing
Transparent pricing by organisation type
Pricing scales with the size and complexity of your organisation. Every audit includes the full process above. For larger or multi-site bodies, get in touch for a tailored quote.
Small organisations
Charities, community organisations, and schools.
From £495 Enquire about an auditMid-sized organisations
Multi-team organisations, larger charities, and NHS-linked teams.
From £950 Enquire about an auditLarge public bodies
Local authorities, NHS trusts, and multi-site organisations.
From £1,800 + Contact for a quoteAll audits include the Stage Index assessment, expert interpretation, sector-informed benchmarking, a live 60 to 90 minute session, and an action summary. Bespoke, multi-site, or programme-level engagements are quoted individually.
Business case
Why this audit exists
Many existing approaches are useful for planning and evaluation, but they often stop short of giving organisations a practical, interpreted route from measurement to action. Traditional tools are strongest on access, skills, and evaluation. This audit goes further, helping you understand participation, trust, governance, safety, and AI readiness alongside those core foundations.
| Area | Traditional tools | Digital Inclusion Audit |
|---|---|---|
| Primary focus | Access, skills, planning, evaluation | Diagnosis, priorities, participation, and action |
| Output | Framework or self-led evaluation | Score, stage, interpretation, and practical next steps |
| Interpretation | Often self-managed by the organisation | Expert-led review and live discussion |
| Governance and trust | Often indirect or lightly covered | Built into the audit lens directly |
| AI literacy | Rarely integrated | Included as part of future-facing readiness |
| Benchmarking | Often generic or not embedded | Sector-adjusted benchmarking |
| Follow-through | Depends on internal capacity | Structured next-step recommendations included |
Positioning
What the audit helps you see
Digital exclusion does not only exist where people lack devices or skills. It also appears where systems are unclear, support is fragmented, confidence is low, or trust is weak.
Access alone is not enough
Some organisations have devices, connectivity, and digital channels in place, but inclusion is still inconsistent because users cannot easily navigate or benefit from them.
Participation matters
The real question is not just whether digital services exist, but whether people can engage with confidence and use them meaningfully in real life.
Systems shape outcomes
Trust, governance, safety, and clarity all affect whether digital inclusion efforts genuinely work for the people they are meant to serve.
Book an audit conversation
If your organisation wants a clearer understanding of where it stands and what to prioritise next, the Digital Inclusion Audit offers a practical place to begin.