Digital Inclusion Consultation
Supporting organisations, councils, charities, NHS partners, and public-interest teams to design more inclusive digital services, strengthen participation, and build digital confidence.
Scope of support
What I help with, and who it is for
What I help with
- Digital inclusion strategy development
- Community consultation and engagement
- Digital participation and behaviour insight
- AI literacy and responsible adoption
- Programme design and delivery advice
- Digital healthcare access and confidence
- Evaluation and impact frameworks
Who this is for
- Local authorities and councils
- Charities and community organisations
- NHS and health-related partners
- Funders and grant-making bodies
- Schools, colleges, and training providers
- Organisations developing digital or AI services
My approach
Bridging digital policy and lived reality
My consultancy approach combines community experience, research thinking, and practical delivery insight. I work with organisations to bridge the gap between digital policy and lived reality, ensuring strategies are not only well intentioned, but usable, trusted, and effective in practice.
This work is informed by my wider frameworks, including the Seven Pillars Framework for Future-Proofed Communities and the Multiplayer Online Social Formation Cycle (MOSFC), which together help explain both the conditions required for digital inclusion and the ways participation forms socially over time.
Why this matters
Inclusion is about more than provision
Digital exclusion is no longer defined solely by devices and connectivity. Increasingly, it is shaped by confidence, trust, safety, design quality, and the ability to navigate complex digital systems such as healthcare platforms, local authority services, and AI-enabled tools.
Effective digital inclusion work requires more than provision. It requires insight into how people actually experience digital systems, how behaviour is shaped, and what support structures are needed to sustain participation over time.
Relevant experience
Grounded in real delivery
- Contribution to London-wide digital inclusion insight through the GLA Community Insights Hub
- Community-based digital access and data poverty work through connectivity support initiatives
- Support and insight linked to NHS-related digital engagement and usability
- Development of practical digital skills, AI literacy, and digital confidence programmes
- Research and frameworks focused on digital participation, behaviour, and inclusion
Consultation options
Choose the level of support that fits
Focused Advisory Support
For small projects or single-issue advice.
- 1 consultation session
- Review of challenge or idea
- Practical recommendations
- Suitable for charities and small teams
Programme or Strategy Support
For structured development work.
- Multiple advisory sessions
- Community and service insight input
- Strategy or programme design support
- Useful for councils, charities, and partnerships
Extended Consultancy & Collaboration
For larger programmes and deeper support.
- Strategic advisory engagement
- Framework development and insight translation
- Workshops, briefings, and stakeholder sessions
- Suitable for larger organisations and funded programmes
Fees vary depending on scope, timescale, and level of support required. A tailored quotation can be provided following an initial enquiry.
Request a consultation
To discuss a project, programme, workshop, or strategic challenge related to digital inclusion, AI literacy, community participation, or digital healthcare access, get in touch. On the contact form, choose “Digital Inclusion Consultation” as your service of interest.