Change NHS: Researching with NHS Digital

As epitomised by the pandemic (COVID-19), lack of digital literacy, skills and access can have negative effects on a person’s healthcare, work and education.

It can lead to poorer health outcomes and a lower life expectancy, increased loneliness and social isolation, parenting and less access to jobs, opportunities and education.

2.6 million people in the UK don’t use the internet.Snook, 2022

23.4 million working-age adults can’t complete basic digital tasks essential for today’s workplace and healthcare.IFB Gaming, 2020

10 million people in the UK lack the very basic foundation skills needed for our digital world.Lloyds Banking Group, 2021

6.9 million people in the UK will remain digitally excluded if nothing is done to help them.Cebr, 2018

Millions of people in the UK don’t have the basic digital skills they need to thrive in today’s world.

No individual, organisation, institution, or government can escape the growing necessity of sustainable products and services centred around human well-being. Healthcare is no exception to this evolving reality.

My work with NHS Digital, now NHS ENGLAND, following the 2023 merger, aims to ensure that the NHS products and services are inclusive and crucially, that they are accessible, understandable and usable by everyone in the UK.

The work adheres to the Government’s Digital Service Standard and Video Game Research Framework.

Covid-19 App – Test & Trace with Community groups